6 Keys to Landing Big Clients and Boosting Your Business Growth
Are you a small business owner looking to grow your business and take your company to the next level? One of the most effective strategies is to focus on landing big clients—the “big fish” I discussed in my last Blog Post. This can boost your revenue and help establish your reputation in the industry. However, […]
Are You On The Right Path? Embracing Lean Systems Thinking for Sustainable Growth
Growing your business can be a daunting and ever-present challenge for entrepreneurs. I know since I’ve been there! In my experience, there are three distinct paths one can follow when seeking to expand the business. I believe I’ve experienced at least two of them, and after reflecting on my experiences, I wanted to share them […]
The Secret to Sustainable Growth: Kaizen, Lean, and the Rule of 1%
As a seasoned Kanban and Lean/Agile practitioner with over two decades of experience helping businesses of all sizes with continuous improvement, I’ve had the privilege of seeing firsthand the transformative power of Kaizen and Lean Systems thinking. These philosophies have been the bedrock of my approach to optimizing customer service and driving sustainable growth, and […]
Elevating Your Customer Service Game with Deliver +1
As a business owner and coach, I know firsthand how crucial customer service is to the success of any venture. In my last post, I delved into understanding what customers truly want to ensure a positive experience. Today, I want to introduce you to the concept of Deliver +1 and how it can take your […]
Turn your Customers into Raving Fans!
Understanding your Customers is Key to Great Customer Service As a business owner, delivering exceptional customer service is paramount to success. In the previous post, we explored the first secret to building a solid customer service plan and establishing your vision for your business. Today, we dive into the second secret: knowing what your […]
Unlocking the Secrets to Exceptional Customer Service: A Small Business Owner’s Guide
As a small business owner, providing exceptional customer service is not just something you’re supposed to do – it’s the key to unlocking long-term growth and success in today’s hyper-competitive marketplace. In a world where consumers have countless options available at the click of a button, customer service can be the differentiating factor that sets […]
Unlocking Business Growth
In today’s competitive business landscape, small to medium-sized enterprises (SMEs) must focus on driving growth and boosting profits to thrive. I aim to help SMEs improve their bottom line while growing top-line revenue. I’ve identified seven key areas entrepreneurs should prioritize to achieve sustainable success. Let’s explore these points and how they relate to the […]
Mortar Makes it Happen: Building a Solid Foundation for Your Business.
I was recently working with a client who is in the process of starting a new business. As we discussed the key elements of building a successful venture, I couldn’t help but think about the three critical areas that every entrepreneur should focus on: innovation, quantification, and orchestration. These three areas are like the mortar […]
Franchising 101: Your Guide to Becoming a Thriving Business Owner
Hey there, aspiring entrepreneurs! As a business coach, I’ve seen my fair share of folks who dream of being their own boss but don’t quite know where to start. If you’re nodding your head right now, don’t worry – I’ve got you covered. Today, we’re diving into the world of franchising, a tried-and-true path to […]
Maximizing Your Business’s Potential: Navigating the Four Stages of the Business Life Cycle
As a seasoned executive coach and business expert with a focus on agile and lean methodologies, I have witnessed countless businesses navigate the complex journey of growth and development. Today, I want to share the four critical stages of the business life cycle and provide insights on maximizing your business’s potential at each stage while […]