6 Keys to Landing Big Clients and Boosting Your Business Growth

Are you a small business owner looking to grow your business and take your company to the next level? One of the most effective strategies is to focus on landing big clients—the “big fish” I discussed in my last Blog Post. This can boost your revenue and help establish your reputation in the industry.  However, […]

The Secret to Sustainable Growth: Kaizen, Lean, and the Rule of 1%

As a seasoned Kanban and Lean/Agile practitioner with over two decades of experience helping businesses of all sizes with continuous improvement, I’ve had the privilege of seeing firsthand the transformative power of Kaizen and Lean Systems thinking. These philosophies have been the bedrock of my approach to optimizing customer service and driving sustainable growth, and […]

Elevating Your Customer Service Game with Deliver +1

As a business owner and coach, I know firsthand how crucial customer service is to the success of any venture. In my last post, I delved into understanding what customers truly want to ensure a positive experience. Today, I want to introduce you to the concept of Deliver +1 and how it can take your […]

Turn your Customers into Raving Fans!

  Understanding your Customers is Key to Great Customer Service As a business owner, delivering exceptional customer service is paramount to success. In the previous post, we explored the first secret to building a solid customer service plan and establishing your vision for your business. Today, we dive into the second secret: knowing what your […]

Unlocking the Secrets to Exceptional Customer Service: A Small Business Owner’s Guide

As a small business owner, providing exceptional customer service is not just something you’re supposed to do – it’s the key to unlocking long-term growth and success in today’s hyper-competitive marketplace. In a world where consumers have countless options available at the click of a button, customer service can be the differentiating factor that sets […]