Customer Service

Maximizing Your Business Resources: A Comprehensive Guide for SMB Owners (Part 1)

By: Kumar Dattatreyan In today’s competitive business landscape, small and medium-sized business (SMB) owners face the constant challenge of doing more with less. The ability to maximize existing resources is often the key differentiator between thriving enterprises and those struggling to stay afloat. This comprehensive guide will explore strategies for optimizing your current assets, boosting […]

6 Keys to Landing Big Clients and Boosting Your Business Growth

Are you a small business owner looking to grow your business and take your company to the next level? One of the most effective strategies is to focus on landing big clients—the “big fish” I discussed in my last Blog Post. This can boost your revenue and help establish your reputation in the industry.  However, […]

The Secret to Sustainable Growth: Kaizen, Lean, and the Rule of 1%

As a seasoned Kanban and Lean/Agile practitioner with over two decades of experience helping businesses of all sizes with continuous improvement, I’ve had the privilege of seeing firsthand the transformative power of Kaizen and Lean Systems thinking. These philosophies have been the bedrock of my approach to optimizing customer service and driving sustainable growth, and […]