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6 Keys to Landing Big Clients and Boosting Your Business Growth

Are you a small business owner looking to grow your business and take your company to the next level? One of the most effective strategies is to focus on landing big clients—the “big fish” I discussed in my last Blog Post. This can boost your revenue and help establish your reputation in the industry. However, catching these big fish requires a different approach and mindset than working with smaller clients. In this post, we’ll explore six essential keys to successfully landing and retaining high-value clients and some practical tactics to align your whole team around this goal. Key 1: Make

Kumar Dattatreyan, PCC

Are You On The Right Path? Embracing Lean Systems Thinking for Sustainable Growth

Growing your business can be a daunting and ever-present challenge for entrepreneurs. I know since I’ve been there! In my experience, there are three distinct paths one can follow when seeking to expand the business. I believe I’ve experienced at least two of them, and after reflecting on my experiences, I wanted to share them with you. Snail Speed Shooting Star Catch the Big Fish. The path you choose can make all the difference in determining your success. I’ve probably been on one or more of these paths without realizing it. In this article, we’ll explore these paths through the

Kumar Dattatreyan, PCC

The Secret to Sustainable Growth: Kaizen, Lean, and the Rule of 1%

As a seasoned Kanban and Lean/Agile practitioner with over two decades of experience helping businesses of all sizes with continuous improvement, I’ve had the privilege of seeing firsthand the transformative power of Kaizen and Lean Systems thinking. These philosophies have been the bedrock of my approach to optimizing customer service and driving sustainable growth, and I firmly believe they are essential for any organization looking to achieve long-term success. Kaizen, the Japanese term for “continuous improvement,” is a mindset that has revolutionized the way I work with clients. It’s a philosophy that emphasizes the importance of incremental, ongoing enhancements to

Kumar Dattatreyan, PCC

Elevating Your Customer Service Game with Deliver +1

As a business owner and coach, I know firsthand how crucial customer service is to the success of any venture. In my last post, I delved into understanding what customers truly want to ensure a positive experience. Today, I want to introduce you to the concept of Deliver +1 and how it can take your customer service to new heights. Consistency is the backbone of exceptional customer service. If you aim to transform your satisfied customers into raving fans, you must consistently surpass the average customer service experience. But how do you achieve this level of consistency? Let me share

Kumar Dattatreyan, PCC

Turn your Customers into Raving Fans!

Understanding your Customers is Key to Great Customer Service As a business owner, delivering exceptional customer service is paramount to success. In the previous post, we explored the first secret to building a solid customer service plan and establishing your vision for your business. Today, we dive into the second secret: knowing what your customers want. To elevate your satisfied customers to raving fans, you must understand their needs and expectations. In this post, we’ll discuss four key strategies to help you determine what your customers want and how to incorporate them into your customer service plan. Understanding Your

Kumar Dattatreyan, PCC

6 Keys to Landing Big Clients and Boosting Your Business Growth

Are You On The Right Path? Embracing Lean Systems Thinking for Sustainable Growth

The Secret to Sustainable Growth: Kaizen, Lean, and the Rule of 1%

Elevating Your Customer Service Game with Deliver +1

Turn your Customers into Raving Fans!

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